Dear Hro Community
Summary of Misprint Issues and Solutions
| Issue Description | Can I receive a replacement card? | Who should I contact regarding my issue? |
|
The mint number on the back of my physical card does not match the mint number on the front of my physical card. But when I scan my card the NFT digital twin matches my cards face in both image and mint number.
|
Yes, we are offering a redemption and replacement service that will match to the front face of your existing physical card.
Note: To receive a replacement card, you will be required to send in your existing misprint card. You will receive instructions when you submit your claim. |
Contact customer support at https://support.hro.gg and please add “Misprints Claim” to the subject. You will be guided through the claim process here. |
|
The mint number on the back of my physical card does not match the mint number on the front of my physical card. But when I scan my card I receive a “Contact Support” message.
|
Yes, we are offering a redemption and replacement service that will match to the front face of your existing physical card.
Note: To receive a replacement card, you will be required to send in your existing misprint card. You will receive instructions when you submit your claim. |
Contact customer support at https://support.hro.gg and please add “Misprints Claim” to the subject. You will be guided through the claim process here. |
|
I scanned my physical card to the Hro platform. However, my digital card image does not match my physical card image.
|
Yes, we are offering a redemption and replacement service.
Note: To receive a replacement card, you will be required to send in your existing misprint card. You will receive instructions when you submit your claim. |
Contact customer support at https://support.hro.gg and please add “Misprints Claim” to the subject. You will be guided through the claim process here. |
|
My digital card image did not match my physical card image. However, I already traded or sold my digital card. |
Yes, we are offering a redemption and replacement service.
Note: To receive a replacement card, you will be required to send in your existing misprint card. You will receive instructions when you submit your claim. |
Contact customer support at https://support.hro.gg and please add “Misprints Claim” to the subject. You will be guided through the claim process here. |
Please note the foregoing solutions will be available for a period of 1 year. The foregoing solutions will no longer be available after April 18, 2023.
Thanks for your patience while we worked through the necessary testing and solutions.
Cheers,
Your Hro Team